Terms and Conditions for Cleaners W6

These Terms and Conditions set out the basis on which cleaning services are provided by Cleaners W6. By making a booking, confirming an appointment, or allowing access to the premises, the customer agrees to be bound by these terms. The purpose of this document is to explain the booking process, payment expectations, cancellation rules, liability limits, waste handling requirements, and the governing law that applies to the service agreement. These terms are intended to be clear and practical, so customers understand how the cleaning service works from the moment a request is made until the job is completed.

Throughout this document, references to “we”, “us”, and “our” mean the cleaning provider, while “you” and “your” mean the customer who books or receives the service. The wording may refer to domestic cleaning, office cleaning, deep cleaning, after-build cleaning, end of tenancy cleaning, or other related cleaners W6 services, depending on the work requested. Unless we agree otherwise in writing, all services are supplied on these terms. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force.

We recommend that customers read these terms carefully before confirming a booking. A booking is not just a request for assistance; it is an agreement to allow access, cooperate with the service process, and make payment in line with the agreed price and timetable. Any variation to these terms must be expressly agreed in writing. The latest version of the terms will apply to all bookings made after it is published or otherwise communicated.

Booking Process

All bookings for Cleaners W6 services begin with a request that describes the type of cleaning required, the size or condition of the property, preferred dates, and any special instructions. Once the request is received, we may ask for additional details so we can assess the scope of work and determine whether any specialist equipment, products, or extra time will be needed. Any estimate given before the visit is based on the information provided at the time of booking and may be adjusted if the actual condition of the property differs materially from what was described.

Bookings are only confirmed when we have accepted the request and, where applicable, received any deposit or advance payment required. A booking confirmation may include the date, approximate arrival window, service type, estimated duration, price, and any special conditions. It is your responsibility to check the details carefully and notify us of any errors immediately. We reserve the right to decline, suspend, or cancel a booking if the service requested is unsuitable, unsafe, outside our service capability, or not reasonably achievable within the agreed timeframe.

Access must be provided at the arranged time. If you or your authorised representative are not available to grant entry, or if access is delayed because of incorrect instructions, locked premises, missing keys, or failed entry arrangements, we may need to rearrange the visit or charge for wasted attendance time. The customer must ensure that the premises are in a condition that allows cleaning to begin safely. This includes securing pets, providing water or electricity where needed, and removing or protecting items that are especially fragile, valuable, or sensitive.

Payments and Charges

Prices for cleaning services W6 are normally based on the scope of work, property condition, level of labour involved, and any additional materials or equipment required. Unless stated otherwise, quotations are indicative and may be revised if the actual job differs from the description supplied during booking. Any extra work requested on the day, including tasks beyond the original scope, may be charged separately at the applicable rate. We will explain any significant additional cost before proceeding where reasonably possible.

Payment terms will be confirmed at the time of booking. Depending on the service, payment may be required in full in advance, on the day of service, or within a specified period after completion. Accepted methods of payment will be communicated with the booking confirmation. If payment is due after completion, it must be made by the deadline stated on the invoice. Failure to pay on time may result in additional charges, suspension of future services, recovery action, or interest where permitted by law.

Any discounts, promotional prices, or special offers are offered at our discretion and may be withdrawn or changed without notice, unless already confirmed for an existing booking. Where a customer supplies inaccurate information that affects the cost of the service, we may amend the price accordingly. If payment is taken before completion and the customer later requests a material reduction in scope, any refund or partial adjustment will be considered based on the work already allocated, attended, or performed.

Cancellations and Rescheduling

Customers may cancel or reschedule a booking by giving reasonable notice. Cancellations made with sufficient notice may not attract a fee, but late cancellations may be charged because time has been reserved and staff resources have been allocated. The exact notice period may vary depending on the service type and will normally be confirmed in the booking details. If a cancellation is made after arrival or once work has commenced, you may be charged for time spent, materials used, and any costs reasonably incurred.

We may also need to reschedule or cancel a booking due to circumstances beyond our control, including severe weather, transport disruption, illness, equipment failure, safety concerns, or access problems. In such cases, we will make reasonable efforts to offer an alternative appointment. We are not responsible for losses arising from a cancellation or delay caused by events outside our reasonable control, provided we act fairly and notify you as soon as practicable.

Where a customer repeatedly changes or cancels appointments, we may require advance payment, a deposit, or stricter notice conditions for future bookings. This helps us manage scheduling fairly and keeps the cleaning company terms workable for both parties. If a customer fails to attend, does not provide access, or refuses entry after confirmation, the booking may be treated as a late cancellation or wasted visit.

Service Standards and Customer Responsibilities

We aim to deliver services with reasonable care and skill. However, the outcome will depend on the condition of the premises, the materials present, and the nature of the requested work. Cleaning results may vary where surfaces are damaged, stained, worn, porous, or untreated. Certain marks, odours, limescale, grease, mould, or ingrained dirt may not be completely removable without specialist treatment. We do not guarantee restoration of items or surfaces that are already damaged or deteriorated.

You must provide accurate information about the property, including any hazards, restrictions, alarm systems, parking limitations, shared access issues, or security requirements. If the premises contain items that are especially valuable, delicate, sentimental, hazardous, or not suitable for cleaning, you should remove them or notify us clearly beforehand. We may refuse to clean items or areas where doing so could cause damage or create a safety risk. Any instruction that conflicts with our safety procedures may be declined.

For health and safety reasons, we may refuse to use products or methods that could damage surfaces, violate manufacturer instructions, or expose staff to unreasonable risk. If you request a particular product or process, you remain responsible for checking that it is suitable for the intended use. The customer must also ensure that the property is reasonably safe for work to begin and that any necessary permissions from landlords, building managers, or occupiers have been obtained.

Liability and Limitations

We accept responsibility for loss or damage caused directly by our negligence or by a failure to exercise reasonable care and skill. If damage occurs and is found to be our responsibility, our liability will be limited to the reasonable repair cost, replacement cost, or value of the affected item, whichever is lower and subject to proof. We may choose to repair, clean, replace, or reimburse at our discretion, depending on the circumstances.

We are not liable for pre-existing damage, normal wear and tear, defects in materials, hidden faults, or deterioration that becomes visible during cleaning. This includes items that were already loose, cracked, marked, unstable, or poorly fixed. We are also not responsible for indirect or consequential losses, including business interruption, lost profits, missed appointments, loss of data, or emotional distress, except where such exclusion is not permitted by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If you believe damage has occurred, you must notify us as soon as possible and, where appropriate, before the end of the service visit. Claims made long after the event may be difficult to investigate and may not be accepted if evidence is no longer available. Any claim should be supported by clear details, photographs where possible, and proof of ownership or value.

Waste Regulations and Disposal

Waste handling is an important part of responsible cleaners W6 work. We will dispose of ordinary waste generated during the cleaning service only where this has been agreed in advance or forms part of the booked service. Such waste may include packaging, disposable cloths, empty cleaning product containers used by us, and general debris removed from the cleaned area. Unless specifically arranged, we do not remove bulky waste, hazardous materials, electrical items, building rubble, clinical waste, or items that require specialist disposal.

Any waste left on site must be handled in accordance with applicable UK waste regulations. The customer is responsible for telling us about waste that may be hazardous, contaminated, sharp, heavy, or subject to special legal controls. We will not handle materials that could expose staff to injury or unlawful disposal requirements. If we identify waste that cannot be removed safely or legally as part of the service, we may leave it in place and notify you of the issue.

The customer must ensure that waste disposal arrangements for the property comply with local requirements, landlord rules, and building policies. We are not responsible for fines, penalties, or third-party claims arising from improper storage, separation, or disposal of regulated waste where the responsibility lies with the customer or another occupier. If we agree to arrange removal through a licensed third party, any additional cost will be charged to you unless stated otherwise in writing.

Complaints, Force Majeure, and Termination

If you are unhappy with any aspect of the service, you should raise the issue promptly so it can be reviewed. We may ask for photographs, a description of the concern, and an opportunity to inspect the area. Where the complaint is justified, we may offer a re-clean, partial refund, or another appropriate remedy. This does not affect your legal rights. Complaints that are raised without reasonable detail or after a significant delay may be harder to assess fairly.

We will not be responsible for failure or delay caused by events outside our reasonable control, including severe weather, fire, flood, power failure, civil disturbance, epidemic restrictions, transport disruption, or unavailability of essential supplies. If such an event prevents performance, the affected obligations will be suspended for the duration of the event. We will use reasonable efforts to resume services once the situation allows.

We may end or suspend a service booking immediately if conditions on site are unsafe, abusive, unlawful, or materially different from what was agreed. This includes harassment of staff, refusal to follow agreed access arrangements, or instruction to carry out work that would breach the law or these terms. If termination occurs because of the customer’s breach, we may charge for work already completed, travel, or time reserved.

Governing Law

These terms, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, unless the law requires otherwise. If the customer is based elsewhere in the UK, the service will still be governed by the same legal framework unless a written agreement states a different jurisdiction.

The contract between the customer and the service provider is intended to be fair, practical, and consistent with applicable consumer law and contract law. If any right, remedy, or provision is mandatory under law, it will apply notwithstanding anything in these terms. No waiver of any term will be effective unless confirmed in writing, and no delay in enforcing a right will operate as a waiver of that right. These provisions complete the service agreement for Cleaners W6 and apply alongside any specific job sheet, invoice, or written confirmation issued for the booking.