This Privacy Policy explains how Cleaners W6 collects, uses, stores and protects personal data relating to individuals who use our cleaning services in the local area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Cleaners W6 customers in our service area, including prospective, current and past customers.
Cleaners W6 provides domestic and commercial cleaning services within the local area. For the purposes of data protection law, Cleaners W6 is the data controller in relation to the personal data described in this Privacy Policy. This means that we decide how and why your personal data is processed, and we are responsible for ensuring that such processing is carried out in compliance with applicable law.
We collect and process different types of personal data about you when you engage with our services. The categories of personal data we may collect include:
Contact and identification details such as full name, address of the property to be cleaned, billing address if different, and any access instructions you choose to provide. We may also collect your preferred methods of contact and communication preferences.
Service and booking information such as the type of cleaning service you request, frequency of service, dates and times of bookings, special requirements or instructions, and information relating to quotations you request.
Financial and transaction data such as records of payments you make to us, amounts, dates and methods of payment. We do not store full card details where payment is processed via a secure payment provider.
Communication data such as records of enquiries, complaints or feedback that you provide by phone, online forms, or other communication methods. This may include information about your satisfaction with our services and any follow-up correspondence.
Website and usage data where relevant, such as basic technical information collected through cookies or similar technologies about how you interact with our website, including pages visited and approximate location based on IP address. This is used for analytics, service improvement and security monitoring.
We collect personal data directly from you when you request a quotation, make a booking, communicate with us about your service, or provide feedback. We may also collect data indirectly when you use our website or interact with our online booking or enquiry tools.
From time to time, we may receive personal data about you from third parties where this is necessary to provide our services, for example from property managers or landlords who arrange cleaning on your behalf. In such cases, we will treat this information in accordance with this Privacy Policy.
We only process your personal data when we have a valid lawful basis to do so under data protection law. Depending on the context, we rely on the following grounds:
Performance of a contract. We process your data where it is necessary to enter into or fulfil a contract for cleaning services with you, including taking steps at your request before entering into a contract, managing bookings, providing the service and processing payments.
Compliance with legal obligations. We process certain data in order to meet legal and regulatory requirements, such as maintaining accounting records and responding to lawful requests from public authorities.
Legitimate interests. We may process your data where this is necessary for our legitimate business interests and these are not overridden by your rights and interests. This may include managing our relationship with you, improving our services, preventing fraud, and ensuring the security of our systems and premises.
Consent. In limited circumstances, we rely on your consent, for example for certain forms of direct marketing or for the use of optional cookies. Where we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
We use your personal data for the following purposes:
To provide and manage cleaning services, including processing enquiries, issuing quotations, confirming bookings, carrying out cleaning at your property, and handling rescheduling or cancellations.
To manage payments and billing, including sending invoices, processing payments through secure payment processors, and handling any issues with billing or refunds.
To communicate with you, such as responding to your questions, providing updates about your bookings, notifying you of changes to our services or terms, and asking for feedback to help improve our services.
To manage our business operations, including staff scheduling, training, service quality control, and maintaining internal records for administrative purposes.
To ensure security and prevent misuse, including protecting our staff when attending your property, investigating suspected fraudulent activity, and maintaining the security of our IT and communication systems.
To comply with legal and regulatory requirements, such as financial reporting, tax obligations, and responding to requests from regulators or law enforcement authorities, where required by law.
We do not sell your personal data. We may share your data with trusted third parties where this is necessary for the purposes described above and permitted by law. These parties act either as data processors on our behalf or as independent controllers, depending on their role.
Data processors are service providers who process personal data only on our instructions. Typical examples include companies providing payment processing services, customer relationship management tools, booking or scheduling platforms, IT support, secure data storage, and providers of email and messaging services.
Where we use data processors, we enter into written contracts requiring them to use appropriate technical and organisational measures to protect your personal data and to process it only as instructed by us.
In some cases, we may share personal data with independent third parties who are themselves responsible for how they use your data. Examples may include professional advisers such as accountants or insurers, and public authorities where disclosure is required by law or necessary to protect our legal rights.
Where personal data is transferred outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place in line with data protection laws, such as standard contractual clauses or equivalent measures.
We keep personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including for the purposes of satisfying any legal, accounting or reporting requirements.
As a general rule, we retain customer records for a period that allows us to manage ongoing services, respond to enquiries or complaints, and demonstrate our compliance with legal obligations. Financial and transaction data is usually retained for a longer period where required by tax and accounting rules.
When personal data is no longer required, we will securely delete it, anonymise it so that it can no longer be linked to you, or store it in a restricted archive where continued retention is necessary for legal reasons only.
We implement appropriate technical and organisational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, staff training, secure storage, and measures to protect our IT systems.
While we take reasonable steps to safeguard your data, no system can be completely secure. We therefore cannot guarantee absolute security, but we are committed to acting promptly if we become aware of any suspected data breach and to taking steps required by law, which may include notifying you and relevant authorities where appropriate.
Under data protection laws, you have a number of rights in relation to your personal data held by Cleaners W6. These rights may be subject to certain conditions and exemptions. They include:
The right of access, which allows you to request confirmation that we process your personal data and to receive a copy of that data, together with information about how it is used.
The right to rectification, which allows you to request correction of inaccurate or incomplete personal data we hold about you.
The right to erasure, also known as the right to be forgotten, which allows you to ask us to delete your personal data where there is no longer a legal basis for us to keep it, subject to certain exceptions.
The right to restriction of processing, which allows you to ask us to limit the way we use your data in certain circumstances, for example while we are considering a request to rectify or erase it.
The right to data portability, which in some cases allows you to obtain the personal data you have provided to us in a structured, commonly used and machine-readable format and to transmit it to another organisation.
The right to object to processing, where we rely on legitimate interests or where we use your data for direct marketing. If you object to marketing, we will stop sending such communications.
Where we rely on consent as our lawful basis, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before you withdraw consent.
If you have questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided on our main website or service communications. We will respond to your requests in accordance with applicable law and may need to verify your identity before fulfilling certain requests.
You also have the right to lodge a complaint with the data protection supervisory authority in the country where you live or work, or where you believe a breach of data protection law has occurred. In the United Kingdom, this is the Information Commissioner.
We may update this Privacy Policy from time to time to reflect changes in our services, our internal practices, or applicable law. We will publish the updated version on our website and indicate the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we protect and use your personal data.
By continuing to use Cleaners W6 services after any changes come into effect, you acknowledge that you have read and understood the updated Privacy Policy.
Give our cleaners W6 company a call today and take advantage of our high quality cleaning services at amazingly low prices.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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