These Terms and Conditions set out the basis on which Cleaners W6 provides cleaning services to residential and commercial clients. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions in full. These terms apply to all services provided within our service area in and around the W6 postcode and wider West London region unless otherwise agreed in writing.
In these Terms and Conditions, the following words have the meanings set out below:
Client means the person, firm or company requesting and purchasing the services from Cleaners W6.
Company means Cleaners W6, the provider of cleaning services.
Cleaner means any individual or team member assigned by the Company to carry out the services.
Services means the cleaning services agreed between the Client and the Company, whether one-off, regular, end of tenancy, after builders or other specialist cleaning.
Premises means the property or location where the services are to be carried out.
The Company provides domestic and commercial cleaning services within its operational area, including W6 and nearby West London districts. The exact scope of work for each booking will be agreed at the time of booking and may include regular housekeeping, deep cleaning, end of tenancy cleaning, after builders cleaning, and other related tasks as described by the Company.
Unless explicitly agreed in writing, the services do not include any work that may pose a risk to health and safety, such as cleaning external windows above reasonable reach without appropriate equipment, moving very heavy furniture, or handling hazardous materials. The Company reserves the right to decline any task it considers unsafe, inappropriate or outside the agreed scope.
Bookings may be requested through the Company’s accepted communication channels as made available from time to time. All bookings are subject to confirmation by the Company. A booking is only considered accepted when the Client receives confirmation with the date, time, service type and estimated duration.
The Client must provide accurate information about the Premises, including property size, number of rooms, current condition and any specific requirements. The Company bases its estimate and scheduling on the information provided. If on arrival the Premises differ significantly from the description, the Company may adjust the price, amend the duration of the service, or decline to proceed with the booking.
For regular cleaning services, the Company will agree a recurring time slot with the Client. While the Company aims to provide continuity, specific cleaners or exact times cannot be guaranteed and may vary depending on operational needs.
The Client is responsible for providing the Cleaner with safe and timely access to the Premises at the agreed time. This may be via personal attendance, key collection arrangements or any other agreed access method.
If the Cleaner is unable to gain access due to incorrect details, missing keys, restricted entry or other issues within the Client’s control, the visit may be treated as a late cancellation and a fee may apply in accordance with the cancellation policy in these terms.
The Client must ensure that the Premises are reasonably free of clutter to allow the Cleaner to work effectively and safely. The Client must also ensure that running water and electricity are available throughout the service.
The Client agrees to:
Provide clear instructions regarding priorities, fragile items, restricted areas and any specific cleaning products to be used or avoided.
Notify the Company of any alarm systems, security codes or access procedures in a secure manner.
Secure valuables, cash, jewellery and personal documents prior to the Cleaner’s arrival. The Company does not accept responsibility for loss of unsecured items.
Inform the Company of any hazards at the Premises, including loose flooring, faulty electrical fittings or presence of hazardous substances.
Ensure that pets are safely contained if they might pose a risk or obstruct the cleaning work.
Unless otherwise agreed, the Company will specify whether cleaning materials and equipment are provided by the Company or by the Client for each type of service. Where the Client chooses to supply products or equipment, the Client is responsible for ensuring they are safe, suitable and in good working order.
The Company is not liable for any damage or ineffective results arising from defective or inappropriate products or equipment supplied by the Client. If equipment provided by the Client is unavailable or not working, the service may be restricted or cancelled and applicable fees may apply.
The Company may charge for services on an hourly basis, fixed fee basis or a combination, as confirmed at the time of booking. Any prices provided in advance are estimates based on the information supplied by the Client. The Company reserves the right to adjust the final charge if the actual work required differs from the original description or if additional tasks are requested.
Unless otherwise agreed in writing, payment is due on the day of the service or in advance, using one of the accepted payment methods indicated by the Company. For regular services, the Company may require recurring payments on a weekly, fortnightly or monthly schedule.
If payment is not received when due, the Company may suspend or cancel further services until the account is brought up to date. The Company reserves the right to charge reasonable late payment fees or interest where permitted by law.
The Client may cancel or reschedule a booking by giving the minimum notice specified by the Company at the time of booking. If the Client cancels or changes a booking with insufficient notice, a cancellation fee may apply. This may be charged as a fixed fee or as the value of the service scheduled, depending on the circumstances and what was advised at the time of booking.
If the Cleaner is unable to gain access to the Premises or is prevented from carrying out the service due to circumstances within the Client’s control, this may be treated as a late cancellation and the full or partial service fee may be charged.
The Company will use reasonable efforts to honour all confirmed bookings, but may need to cancel or reschedule due to staff illness, transport disruptions, safety concerns, extreme weather or other events beyond its control. In such cases, the Company will offer an alternative appointment. The Company is not liable for any indirect or consequential loss due to cancellation or rescheduling.
The Company aims to deliver services with reasonable care and skill. If the Client is dissatisfied with any aspect of the service, they must notify the Company as soon as reasonably possible, preferably within 24 hours of the visit, providing details and, where appropriate, supporting evidence.
Where a complaint is justified and relates directly to the standard of cleaning, the Company may at its discretion offer a re-clean of the affected areas or another appropriate remedy. Complaints raised beyond a reasonable time after the service may be more difficult to investigate, and the Company’s ability to offer a remedy may be limited.
The Company will take reasonable care when providing services. In the rare event of accidental damage or breakage caused by a Cleaner, the Client must report it to the Company as soon as practicable and no later than 24 hours after becoming aware of it.
The Company’s liability for any loss or damage arising from the services is limited to the cost of repair or replacement of the damaged item, taking into account age, condition and fair wear and tear. The Company is not liable for damage arising from inherent defects, poor installation, or items that are fragile, loosely fixed or not suitable for cleaning.
The Company is not liable for any indirect, consequential or economic loss, including loss of profit, loss of opportunity or loss of enjoyment. Nothing in these terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence.
The Company maintains appropriate insurance cover in respect of its cleaning services as required by law and good industry practice. Details of insurance cover can be provided upon reasonable request. The Client is responsible for maintaining suitable insurance for the Premises and its contents, including cover for accidental damage.
The Company handles waste generated during cleaning in accordance with relevant local waste regulations and good environmental practice. General household waste and recycling will be placed in the appropriate bins at the Premises, using the facilities provided by the Client.
The Company does not collect, transport or dispose of controlled or hazardous waste, including but not limited to chemicals, clinical waste, asbestos, paint, solvents or large electrical items. If such materials are present at the Premises, the Client must arrange for their safe and lawful disposal through authorised channels.
Where the service involves after builders or heavy-duty cleaning, the Client is responsible for arranging removal of bulk debris and construction waste unless a specific written agreement with the Company covers this service. The Client must follow local council guidance on waste segregation, recycling and collection, and must not request the Cleaner to dispose of waste in an unlawful manner.
The Company is committed to maintaining safe working practices. Cleaners are instructed to follow health and safety procedures, including the correct use of cleaning products and equipment. The Client agrees not to request any task that may compromise health and safety, such as climbing on unsafe surfaces, using inappropriate ladders, or handling hazardous substances.
If a Cleaner reasonably believes that a situation at the Premises presents a health or safety risk, they may suspend or terminate the visit. The Company will inform the Client of the reasons and, where possible, propose alternative arrangements.
Where the Client provides keys or access devices, the Company will take reasonable steps to keep them secure and to ensure they are used only for the purpose of providing the agreed services. Keys will not be labelled with full address details.
Upon termination of regular services or at the Client’s request, keys held by the Company will be returned or securely destroyed as agreed. The Company is not responsible for loss or theft of keys or access devices that occurs outside of its control.
The Company respects the privacy of its Clients and will handle personal information in accordance with applicable data protection legislation. Personal data will be used only for the purposes of managing bookings, providing services, processing payments and communicating with Clients.
The Company will not disclose Client information to third parties except where necessary to perform the services, to comply with legal obligations, or with the Client’s consent. The Client is responsible for ensuring that any personal information provided is accurate and up to date.
The Company may update or vary these Terms and Conditions from time to time. The current version will apply to all new bookings and to ongoing services after reasonable notice has been given to the Client. Continued use of the services after such notice will be taken as acceptance of the updated terms.
The Company may also review service prices periodically and will inform regular Clients in advance of any price changes affecting their ongoing bookings.
Either party may terminate an ongoing regular cleaning arrangement by giving the notice period specified by the Company for that service type. If the Client terminates with less than the required notice, the Company may charge a cancellation fee equivalent to the value of the services that would have been provided during the notice period.
The Company may terminate services with immediate effect if the Client commits a serious breach of these terms, behaves abusively or threatens staff, or engages in activity that places the Cleaner at unacceptable risk.
These Terms and Conditions and any dispute or claim arising out of or in connection with them, including disputes relating to services provided within W6 and the surrounding West London area, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be deemed deleted, but the remainder of the terms shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that or any other right or remedy. The Client may not assign or transfer any of their rights or obligations under these terms without the prior written consent of the Company.
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of cleaning services and supersede any prior discussions, correspondence or understandings.
Give our cleaners W6 company a call today and take advantage of our high quality cleaning services at amazingly low prices.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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